Frequently Asked Questions
What is AtlasCloud?
AtlasCloud is a cloud customer management portal. Dealers who sign up will be able to access the portal with their own login to view, manage, and remotely get into primary panels, and support their customers from anywhere.
How does AtlasCloud work?
AtlasCloud only requires a firmware update and simply signing up to use the platform. The primary panel will be the device connecting to the portal and the secondaries under it will also be monitored. Through the portal you can simply select a customer’s primary panel, click to connect to it and it creates a tunnel to the onsite device. This allows changes and updates to be done seamlessly and all secondaries connected to it. You can even make backups, update firmware, check hardware status and more from the portal itself without needing to access the panels interface. This enables the dealer to be able to access all customers and panels from anywhere in the world.
Why AtlasCloud?
AtlasCloud is ideal for the dealer interested in generating recurring revenue and the simplicity of supporting their customers remotely from everywhere. This eliminates the need for port forwarding or paying for expensive remote support software that needs someone on-site to provide access. Barring a physical hardware issue, AtlasCloud removes the need of having to go on site to support customers for non-hardware issues.
Do I have to make any hardware changes?
No, only a firmware upgrade is required.
Is AtlasCloud mandatory?
No, in the future all Atlas firmware will have the option to connect to AtlasCloud but it is up to the dealer & their customers if they want to enable it. However, signing up to use Atlas360 does have several perks not available to non-users.
Can I revert to the old Atlas firmware after updating to cloud firmware?
No, there will not be a need to. All future Atlas firmware will include the AtlasCloud option. No firmware, logic or system architecture is changed, and the panel will still operate as normal without connecting it to the AtlasCloud portal.
Do I still need to do any network configuration or port forwarding?
No, AtlasCloud has a built-in protocol that will directly communicate to the AtlasCloud portal without going through the hassle of port forwarding or doing additional network configuration. The mobile app will not require this either.
Will there be a mobile app?
Yes, the current Atlas mobile app will just be updated to support connecting to multiple Primary panels and sites
What type of payments are there?
Dealers will have an annual subscription fee for access to their portal and then a yearly fee per panel added to the solution. They can then pass this cost on to their customers to generate recurring revenue.
Do I still need to do any network configuration or port forwarding?
No, AtlasCloud has a built-in protocol that will directly communicate to the Atlas360 portal without going through the hassle of port forwarding or doing additional network configuration. The mobile app will not require this either.
Is any of my customers’ information stored on the cloud?
No, all data, users, access rights, biometric templates etc. are all on the panels at the customers’ site. However, you do have the ability to store encrypted database backups in the cloud.
Can I give my customers access to their panel in the cloud?
Sure, this is completely at the dealer’s discretion. You can simply provide them a link to their Primary panels so they can access it remotely. Please note that support for the customer will still be the dealer’s responsibility and ZK/AtlasCloud will not assist the end user.
Will a Secondary Panel still connect with the Primary if the firmware is updated through the portal?
Yes, the firmware of both panels can be updated through the portal without any issues.
